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Internet has made business operations easy and at the same time extremely difficult too. While you have better access to target markets, your customers have similar access to your prospects. Just one dissatisfied customer can negatively influence hundreds of other people online. Poor customer service can mar your company’s growth and can even bring your business down permanently. So, if your customers are not happy with your service (and they might not tell you directly about it) – then you have a thing or two to worry about Read More

Why is it that some employees blindly follow the most meager parameters for providing customer service, while others go the extra mile with seemingly no skin off their noses? Lehigh Valley opinion and news blogger Shakur Pfist recounts one interesting customer service story amid minor ranting and raving, illustrating what it takes to provide exceptional customer service in small business.. Read More

Big or small businesses can learn 6 lessons from small town living. Moxie says, "I live in a very small town. By choice. And some of the things that I have learned about work I have learned from living here. Granted, when I came from my big city job in San Francisco to the small southern town I thought I knew it all, or at least a lot. But I have learned plenty just by being here. Read More

Well, maybe you can fake enthusiasm, but probably not very well. And not for very long either. Read More

The Japanese are very smart people, and customer service is just one aspect that they've figured out ahead of the rest of the world. Seeing business in their culture can be an eye-opening experience. Read More

I was just at the smAlbany (get it, Albany is Small, smAlbany) Business Expo in glorious Albany, NY. This is the 5th smAlbany Business Expo that has been held by Liberteks.com, a local Computer and IT Firm Read More

We seem to notice companies that provide good service. Often it isn't even "great" service that catches our eye. These days it appears that "good enough" is good enough to surprise us.
Have we become so accustomed to low levels of service that we have cause to celebrate when someone actually does what they say they will?
The disenfranchised, inattentive service rep does not surprise you. It is the one who has social skills, does his/her job and remembers to say "thank you" that you remember.
In an extended period of economic decline, as we rewrite society, effectively eliminating the "affluence" of the middle class, money will chase positive experiences. Why aren't more companies putting more focus on exceptional-ism? Especially as social media (the source of word-of-mouth) pulls ahead of other media in terms of growth?
That is the focus of this post on ideationz. Come visit, and please leave a comment.
Thank you. I mean it. Thank YOU.
Rick Pulit Read More

Either this fellow is dead or my watch has stopped... Groucho Marx

Walk down your street or through your shopping centre and look for enthusiastic retailers and you'll have to check your watch. You'd swear they've all been hit with a time delay spray Read More

These new business ideas are going to help you not only generate new customers, but also get those dormant costumers back in your door Read More